Terms of Service

Last updated: February 15, 2026

These Terms of Service ("Terms") govern your use of VynexCRM, operated by Kyrnich & Co ("we", "us", "our"). By creating an account or using the service, you agree to these Terms.

1. Service Description

VynexCRM is a multi-tenant messaging CRM platform that enables businesses to manage conversations across messaging channels (Telegram, WhatsApp, Messenger, Instagram) alongside sales pipelines, contacts, and contracts.

2. Account Registration

You must provide accurate and complete information when creating an account
You are responsible for maintaining the confidentiality of your credentials
You must be at least 16 years old to use the service
You are responsible for all activity under your account
Notify us immediately of any unauthorized use of your account

3. Acceptable Use

You agree not to:

Use the service for any unlawful purpose
Send spam or unsolicited messages through connected channels
Attempt to access other users' data or workspaces
Reverse engineer, decompile, or disassemble the service
Use the service to store or transmit malicious code
Exceed reasonable usage limits or abuse API access
Violate any applicable messaging platform's terms of service

4. Data Ownership

Your Data: You retain all rights to the data you upload, create, or process through VynexCRM. We do not claim ownership of your content.
Data Processing: We process your data solely to provide the service. See our Privacy Policy for details.
Data Portability: You may export your data at any time using the built-in export features.
Data Deletion: Upon account or workspace deletion, we will delete your data within 30 days, except where retention is required by law.

5. Workspace & Multi-Tenancy

Each workspace is an isolated environment with its own data, users, and configuration
Workspace owners are data controllers for contact data within their workspace
Workspace owners are responsible for ensuring they have proper legal basis to process contact data
We provide tools for consent management, data export, and erasure to support compliance

6. Messaging Channel Integration

You are responsible for complying with each messaging platform's terms (Telegram, Meta/WhatsApp, etc.)
We are not responsible for changes to third-party platform APIs or policies
Channel credentials are encrypted and stored securely
We do not access your messaging channel data except to provide the service

7. Subscription & Billing

Pricing is as displayed on our website at the time of purchase
Subscriptions renew automatically unless cancelled
We may change pricing with 30 days' notice
Refunds are available within 14 days of initial purchase if the service has not been substantially used

8. Service Availability

We aim for 99.9% uptime but do not guarantee it
Scheduled maintenance will be communicated in advance
We are not liable for downtime caused by third-party services

9. Limitation of Liability

To the maximum extent permitted by law, VynexCRM and Kyrnich & Co shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

Our total liability for any claim arising from the service shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Termination

You may close your account at any time from account settings
We may suspend or terminate accounts that violate these Terms
Upon termination, your right to use the service ceases immediately
We will retain your data for 30 days after termination to allow for data export

11. Governing Law

These Terms are governed by the laws of the European Union and the applicable member state jurisdiction. Any disputes shall be resolved in the competent courts of that jurisdiction.

12. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email to registered users at least 30 days before taking effect. Continued use of the service after changes constitutes acceptance.

13. Contact

For questions about these Terms:

Email: legal@vynexcrm.com
Company: Kyrnich & Co